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  • IMEI Report
  • FAQ
  • Unlocking Solutions

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Frequently Asked Questions (FAQ)

Now that you know the status and the details of your iPhone you are able to select the right unlocking solution.

For that reason click on the "Unlocking solution" tab (your IMEI number and email are prefilled). Once you answer all the questions on the iPhone Unlock Solution Center form, our tool will provide you a suitable service for your individual situation.

If you are looking for personal assistance through our unlock experts you can also book the Unlock Assistance service.

The first thing (which is already done) is to get an iPhone IMEI Unlock Check, in order to find out if this device is locked (SIM, Blacklist, iCloud, Contract, or Financial lock).

Then, go to the "Unlocking Solutions" tab and answer all our questions about your iPhone.

Once you answer all of them, our smart form will suggest to you all available unlocking solutions.

There are a few things you can do:

  • Print and forward this report to the seller and demand to reverse your payment.
  • If for some reason the seller does not want to return you the money, follow the recommendations of the platform you used to make that purchase.
  • Use our "Unlocking Solutions" form to find out all available services that can fix the lock or blacklist status of your iPhone.

The iPhone IMEI Unlock Check service will show you if your iPhone is Locked, Blacklisted, iCloud Locked, Under Contract, with Unpaid Bills and more.

In the unfortunate event that your iPhone has any of the above locks, it will show you which Carrier locked & blacklisted it initially & in which countries it is banned, the date/time of the blacklist and the reason of the blacklist.

The main goal of the iPhone IMEI Unlock Check service is to reveal you the Lock status of your iPhone and show you if there is a service available (and guaranteed) that can fix.

So, the IMEI Unlock Check, cannot Unlock your iPhone on its own, but it will show you all available paths towards unlocking it.

In order to fix your locked iPhone you must first know all the information an IMEI Unlock Check includes.

Since you already know the SIM-Lock, Blacklist, Carrier, Country & iCloud status of your iPhone (From the "IMEI Report" tab), you can click/tap on the "Unlocking Solutions" tab and answer our questions. You will be suggested with all available unlocking solutions.

Normally, the original owner of the iPhone needs to contact its carrier and request from them to remove it.

However, there are services that can “clean” a blacklisted iPhone, but they are not always online or 100% stable.

Our iPhone IMEI Unlock Check service, will scan over 1,500 suppliers, check the stability of unblacklist services and recommend you the one that has 100% guarantee.

You can get all our recommendations by answering all our questions to the "Unlocking Solutions" tab.

If the loading icon in the "IMEI report" TAB is still there for over 2 minutes, it means that something went wrong.

The report most of the times gets generated within a few seconds.

Do not worry though!

Just send a message from HERE and include your Transaction ID and IMEI number.

One of our agents will get back to you as soon as possible (Within a few minutes during working hours).

These Error codes mean that you provided us with a wrong IMEI or Serial number.

Just send a message from HERE and include your Transaction ID and IMEI number (Dial *#06# to get the right one).

An agent will get back to you with a manual full IMEI Check.

These Error codes mean that something went wrong to our end.

99% of the times is due to a GSX & GSMA maintenance.

There are two ways to fix this:

  1. Wait for 1 - 2 hours and reload the page (or use the URL that we send you to your email address)
  2. Or send a message from HERE and include your Transaction ID and IMEI number

GSX and GSMA databases maintenance usually take 1 to 2 hours.

This means that your IMEI number was not found in any Korean database. It is not locked, blacklisted & activated with a Korean carrier.

We make as many checks as we can, in order to make sure that your IMEI number is not listed as blacklisted to other countries & carriers as well.

This means that your IMEI number was not found in the KDDI Japan database. It is not locked, blacklisted & activated with KDDI carrier.

We make as many checks as we can, in order to make sure that your IMEI number is not listed as blacklisted to other countries & carriers as well.

This means that your IMEI number was not found in the Softbank Japan database. It is not locked, blacklisted & activated with Softbank carrier.

We make as many checks as we can, in order to make sure that your IMEI number is not listed as blacklisted to other countries & carriers as well.

We have access to GSX and GSMA databases. Those databases store the current status of all IMEI numbers.

They are always updated real-time and they are being used by Apple and all mobile networks.

Do you want to get your iPhone unlocked?

Answer these questions to find the best service!

iPhone Unlock Solution Center